Casino Days — Frequently Asked Questions

This FAQ page answers the most common questions from Casino Days players, compiled from Reddit threads, Trustpilot reviews, and direct player submissions. For the full interactive FAQ with accordion, visit the homepage FAQ section.

Licences & Legitimacy

Is Casino Days licensed?

Yes. Casino Days holds a Curaçao GCB licence (365/JAZ), issued by the Gaming Control Board of Curaçao. This is a recognised offshore licence used by many international online casinos. It requires operators to follow standards related to fair gaming, player fund protection, and dispute resolution.

Is Casino Days a scam?

No. Casino Days is a legitimate, licensed operator that has been active since 2020. It has a verified presence on AskGamblers, Trustpilot, and Reddit. While individual player complaints exist (as with any casino), there is no systematic evidence of fraudulent activity.

Withdrawals

How long do Casino Days withdrawals take?

Cryptocurrency withdrawals (BTC, ETH, LTC, USDT) typically process within 1–24 hours after approval. E-wallets like MuchBetter and eZeeWallet take 24–48 hours. Bank transfers take 2–5 business days. All first withdrawals require KYC verification, which adds time if not previously completed.

Why is my withdrawal pending so long?

Common reasons include: incomplete KYC (identity verification), bonus wagering requirements not yet met, withdrawal amount exceeding your verified limit, or a technical review triggered by the system. Contact live chat support for a specific explanation.

Bonuses

What is the Casino Days welcome bonus?

New players receive a 100% match bonus on their first deposit up to AU$1,000, plus 100 Free Spins. A 35x wagering requirement applies to the bonus amount. Minimum deposit to qualify is AU$10. The bonus expires after 30 days.

Are there ongoing promotions?

Yes. Casino Days runs: a weekly 10% Live Casino cashback, Pragmatic Play Drops & Wins tournaments (ongoing), and Sunday Free Spins. Check the promotions section of the Casino Days website for current offers as these change regularly.

Account & Verification

How do I verify my Casino Days account?

Submit a government-issued photo ID (passport or driver's licence) and proof of address (utility bill or bank statement dated within 3 months). Upload these via the account settings Verification section. Processing typically takes a few hours to 48 hours.

Why was my Casino Days account closed?

Accounts can be closed for: being located in a restricted country, bonus abuse, fraudulent activity, failure to complete KYC within the required timeframe, or violation of terms. If you believe the closure was in error, contact [email protected] and request a formal review.

Games & RTP

How many games does Casino Days have?

Casino Days hosts over 5,000 titles from 12+ providers including Pragmatic Play, NetEnt, Microgaming, Play'n GO, Evolution, Push Gaming, and more. This includes slots, live dealer tables, game shows, crash games, and Megaways variants.

What is the average RTP at Casino Days?

RTP varies by game. Most slots fall in the 94%–97% range. You can find individual game RTPs in the game info panel. Popular high-RTP choices include Book of Dead (99%), Blood Suckers (98%), and Ugga Bugga (99.07%).

Gambling Problems

I think I have a gambling problem. What should I do?

First, contact Casino Days support to activate self-exclusion, which prevents you from accessing your account. Then reach out to a professional support service: Gambling Help Online — 1800 858 858 (Australia, free & 24/7) or gamblinghelponline.org.au. You are not alone and support is available.